Hi, I'm Terence. I’m an ambitious sales and customer success leader that has implemented teams and processes to drive increased retention and expansion and an incredible client experience. I believe that developing a high-performing success team hinges on attracting and hiring the right people, and building scalable processes to support those people. These both require proactive planning, a strong understanding of your business, and an intense focus on the true foundation of any company - the customer. In this blog I will help you learn how to find the right talent, build a customer-centric culture, and develop processes that scale with your growing customer base. Thanks for stopping by!